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Join our unique community, created for and designed by CX professionals

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OUR MEMBERS

COMMUNITY-LED
An Insight Exchange where knowledge, experience and ideas with other CX leaders are facilitated through the Collective’s collaborative framework.

EXCLUSIVE RESEARCH
Participate in and access exclusive ANZ market specific research, to benchmark yourself against your peers.

PROBLEM SOLVING
Work together in focussed small teams to overcome business challenges, support each other through shared accountabilities and drive real change.

NETWORKING OPPORTUNITIES
Develop and nurture new professional and personal relationships with other local and international CX leaders in a vendor neutral environment.
Become a part of the Collective
Together we can create better experiences for all our customers and outcomes for our organisations. With content and activities curated by its members, the CX Collective will further the growth and influence of CX in Australian businesses.
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What is the CX Collective?

The CX Collective is an on-going program of events, content, research, study-trips and more designed for CX practitioners to learn, share and develop their capabilities. Members work with peers to benchmark their CX programs, problem solve and drive progress, personally and professionally.

Please note that the CX Collective is a vendor neutral environment.

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UPCOMING EVENTS
Sydney
Session details TBA
February 2019
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Melbourne
Panel discussion: The Vendor Selection Process – A Critical Component of Any Successful CX Strategy
Tuesday 4th December
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SEE ALL EVENTS

Bringing you the most influential network of CX professionals
We are Ashton Media and Yell Creative. Together we facilitate the CX Collective and work with the industry Co-Chairs to ensure both the members and content comprise the premium membership community in the CX profession. We’ve been producing the leading events in the CX industry and serving this community since before it became ‘cool’ to run CX conferences.
MEET THE TEAM
OUR CO-CHAIRS

Adam Novak
HEAD OF CUSTOMER EXPERIENCE – NIB Health Funds
Head of CX, Adam is responsible for ensuring that nib, puts the customer at the heart of what they do to improve customer experience and business performance.

Gabrielle Dracopoulos
VICE PRESIDENT, CUSTOMER ADVOCACY – Citibank
Gabrielle, is a customer service champion who is passionate about helping companies build great relationships with their customers and employees by leveraging internal and external insights to inspire customer advocacy.

Jason Bradshaw
DIRECTOR CUSTOMER EXPERIENCE – Volkswagen Group Australia
Jason is passionate about delivering on outstanding customer experience. He has delivered significant transformations in CX delivery across industries such as telecommunications, banking, finance, government, retails and automotive.

Justin Lee
DIRECTOR OF CUSTOMER EXPERIENCE (ANZ) – Expedia, Wotif & Lastminute
Justin is the Director for Customer Experience for Expedia in Australia & New Zealand. He has an MBA from the Australian Graduate School of Management and over 8 years driving customer centric practices for businesses across multiple industries. His principal role at Expedia is to champion the Customer Experience agenda from an operational and strategic perspective, both locally but also across the broader global Expedia footprint.

Harriet Wakelam
DIRECTOR HUMAN CENTRED DESIGN – IAG
Harriet is a leading design strategist with experience across financial services, Fintech, insurance and health. Harriet designs better ways for humans to experience services that improve their lives, and improve the business bottom line, using design to transform the customer experience.

Belinda Dimovski
DIRECTOR ENGAGEMENT AND SUPPORT – Australian Red Cross
Belinda, is a dedicated professional and a passionate customer experience leader who is excited by a challenge, driven by making a difference and has passion for working with teams to achieve amazing results.

Cambell Holt
CHIEF CUSTOMER OFFICER Mercer
Cambell is the Chief Customer Officer leading Mercer’s Financial Advice business, consumer call centres, Digital, Customer Platforms, Insights & Analytics, Consumer Marketing and retail distribution partnership teams in the Pacific Market. He is responsible for the customer servicing and experience for approximately 2.2 million consumers across the Pacific. Prior to joining Mercer in 2014, Cambell’s global career has spanned 20 years across a wide range of financial services in Australia, Asia and Europe.
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Are you ready to collectively
transform customer experience?
Click below to request an application form to join your peers at the CX Collective.
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